말보다 사례로 보여드립니다
같은 내용도 어떻게 쓰느냐에 따라 전달이 달라집니다. 아래는 실제 작업 방식을 보여주는 Before/After 예시입니다.
소음 안내
Before
Don't make noise at night.
After
Please keep noise to a minimum after 10 PM, as this is a quiet residential neighborhood. Thank you for helping us maintain a peaceful environment for everyone.
규칙은 분명하게, 어조는 정중하게. 이유를 함께 설명하면 이행률이 올라갑니다.
금연 안내
Before
No smoking.
After
Smoking is not allowed anywhere inside the building. If smoking is detected indoors, an additional cleaning fee may apply.
금지 사항과 함께 위반 시 결과(청소비)를 미리 고지해 분쟁을 줄입니다.
체크인 메시지
Before
Check-in is 3pm. Here is the address.
After
Check-in starts at 3 PM. Here is the address and the door code (1234#). If you arrive earlier, feel free to leave your luggage in the lobby. Please let us know your estimated arrival time.
필요한 정보(주소·도어코드·짐 보관·도착시간 확인)를 한 번에 전달합니다.
리뷰 답변
Before
Thank you. Please come again.
After
Thank you so much for staying with us and for your kind review. We are happy to hear that you enjoyed the location and the clean room. It was a pleasure hosting you, and we would be glad to welcome you again on your next visit to Seoul.
구체적인 감사와 다음 방문 초대까지 담으면, 리뷰 답변이 곧 다음 예약을 부르는 홍보가 됩니다.